條款與細則

感謝閣下光臨本店網上商店。為保障雙方權益，請於下單及付款前仔細閱讀以下條款與細則。當閣下提交訂單並完成付款，即表示閣下已閱讀、理解並同意受本條款與細則約束。

個人資料及私隱

本店所收集之個人資料，包括但不限於收件人姓名、電話號碼及送貨地址，只會用於處理網上商店訂單、付款確認、發貨及相關售後安排。

基於私隱保障及網絡安全考慮，本店不會將網上商店之訂單資料轉交至本店其他平台，包括 Facebook、Instagram、WhatsApp、門市或其他社交平台。上述平台亦不會備存網上商店訂單資料。

除必要時向速遞公司提供送貨所需資料外，本店不會向任何第三方披露閣下之訂單資料。

訂單查詢及聯絡方式

有關訂單狀況之電郵由系統自動發出，請勿直接回覆該等電郵。本店恕不透過電郵、電話、社交平台或門市查詢網上商店訂單狀況。

如需查詢訂單，請登入網上商店帳戶，並於相關訂單內之訊息欄向本店查詢。本店將以該訊息欄作為主要及正式聯絡渠道。

如有一般疑問，建議閣下先參閱「常見問題」頁面。

訂購及到貨安排

本店部分商品屬預訂、代購或需向日本供應商訂購之商品，處理及到貨時間或會較長。商品之推出日期、到貨日期及發貨時間均可能受供應商、生產、運輸、清關、節日或其他不可預見因素影響。

如閣下未能接受較長等候時間，或希望即時取得商品，建議閣下親臨本店門市選購現貨商品，以免因到貨時間產生誤會。

預訂商品之到貨日期僅為預計時間，實際到貨日期以商品抵達本店當日為準。本店恕不保證任何確實到貨或發貨日期。

付款安排

提交訂單後，請按照系統指示於指定時間內完成付款。可用付款方式包括信用卡、八達通、FPS、銀行自動轉帳、PayMe 或本店不時提供之其他付款方式。

如以銀行轉帳、FPS、PayMe 或其他需人工核對之方式付款，閣下須於指定時間內透過訂單訊息欄上傳付款截圖、入數紙或相關付款證明。

如逾時未能提供付款證明，訂單可能會由系統自動取消。如閣下其後要求繼續處理訂單，須先提供由銀行或付款機構發出之有效轉帳證明。惟如逾時過久，導致本店未能核實相關付款資料，本店保留拒絕處理該訂單之權利。

信用卡交易以港幣結算。如閣下使用非港幣信用卡付款，有關匯率、外幣兌換費或其他銀行收費，請向發卡銀行查詢。本店不會就信用卡付款額外收取手續費。

關稅及其他費用

如訂單寄送至香港以外地區，收件地有可能徵收關稅、進口稅、清關費或其他相關費用。該等費用均由收件人自行承擔。

有關稅率及收費詳情，請閣下自行向當地海關或相關機構查詢。本店不會代收、代繳或承擔任何關稅或進口相關費用。

發貨及取貨安排

於網上商店購買之商品，將以本店指定方式發貨。網上商店訂單不設門市取貨，亦不能於付款後更改為其他取貨或收貨方式。

本店會按每張訂單安排發貨。一般情況下，不同訂單不可合併發貨，同一訂單亦不可要求分拆發貨。惟如商品供應情況、到貨時間、商品體積、重量或速遞限制有所需要，本店有權按實際情況分拆訂單發貨，而毋須另行事前通知。因分拆發貨而產生之額外運費，須由客戶承擔。

如同一訂單內包含不同推出月份或不同到貨時間之商品，本店一般會待所有商品到貨後一併發貨。個別商品是否可與其他月份商品一併發貨，請以商品頁面資料及系統安排為準。

要求延後發貨

如未能即時收貨，請於下單時在備註欄說明。本店收到您的指示後，訂單可延後發貨一次，初始訂單計，最多延後14日，期間內，可安排與其他現貨訂單合併發貨(延後發貨默認為到期日發貨)。初始訂單計，最多延後14日，只限延後一次，敬請留意。

送貨資料及退件安排

提交訂單前，請閣下仔細核對收貨地址、收件人姓名、電話號碼及其他送貨資料。因資料錯誤、不完整或無法成功派送而造成之延誤、退件、額外運費或其他損失，均由客戶自行承擔。

如因資料錯誤或未能成功派送而導致貨件退回本店，客戶須先支付相關退件費用，並提供正確送貨資料後，本店方會再次安排以到付方式寄出。

如本店通知客戶補充或更正送貨資料後 14 日內仍未收到回覆，或長時間未能聯絡客戶，相關訂單將視作客戶自動放棄。本店只會由退件當日起保留退回貨件 14 日，逾期未處理者，已付款項恕不退還，相關訂單亦不會再次發貨。

速遞及運送責任

本店會於商品正常及良好狀態下安排寄出。貨件送出後，實際派送時間、派送安排、運費、包裹體積及重量，均以速遞公司最終確認為準。

如閣下需要查詢送貨時間、改派安排、運費金額或其他派送事宜，請直接聯絡速遞公司。

送貨途中如發生延誤、遺失、破損或其他運輸問題，相關責任應向速遞公司查詢及追究。本店恕不就速遞公司之派送時間、延誤或運送事故作出保證或賠償。

如貨件超出速遞公司之體積或重量限制，本店可按實際情況分拆發貨，而毋須另行通知。

簽收及拒收安排

請閣下於簽收貨件前檢查包裹外觀及內容是否有明顯損壞或缺漏。如發現貨件有損壞、缺漏或異常情況，請即時拒收並要求速遞公司退回。

一經簽收，即代表閣下確認貨件已妥善收取，並接受貨件狀況。簽收後提出之退款、退貨或換貨要求，本店恕不受理。

如無合理原因拒收貨件，將視作客戶自動放棄該商品及訂單，本店不會重新發貨或退款。

如屬合理拒收之貨件，本店於收回並確認情況後，將按實際情況安排退款。相關運費須由客戶承擔，本店將於退款時扣除有關運費。如閣下仍希望購買相關商品，請重新下單。

退款、退貨及更改訂單

訂單完成付款後，除本條款另有說明外，一律不得取消、退款、退貨、更改商品、款式、數量、收貨方式或訂單內容。

如現貨商品於付款後出現缺貨情況，本店會盡力向供應商補貨。補貨期間，客戶不得要求退款或更換其他商品。惟如供應商確認商品停產、停售或無法供應，本店將安排退回相關商品款項。

如訂單內部分商品因供應商缺貨、停產、絕版或其他原因無法供應，本店會安排退回相關商品款項，其餘可供應商品將繼續按訂單安排發貨。

訂單取消及營運損失

當客戶完成預訂商品付款後，本店會隨即向日本供應商或相關渠道訂購商品。因此，如客戶因個人原因要求取消訂單，包括但不限於未能接受等待時間、未能理解或接受本條款、商品尚未推出、供應商延期、補貨中、生產中、發貨前或任何其他個人理由，本店將視情況按棄單處理。

如本店接納相關取消要求，訂單所付款項中，貨品總額之一半或 HK$300，以較高者為準，將作為取消訂單之營運損失而不予退回。已支付運費(如適用)，亦不會退回。如訂單金額不足以抵扣相關營運損失，已付款項將不予退還。

退款安排一經啟動，該訂單交易程序即告停止，已取消之訂單不得恢復或更改。

退款資料及處理時間

如本店需安排退款，客戶須於收到退款通知後 14 日內，提供完整及正確之收款資料，包括但不限於 FPS、PayMe 或銀行帳戶資料。

如客戶於通知後 14 日內未有提供所需資料或未作任何回覆，將視作自動放棄相關款項，交易程序亦告結束。

退款處理時間會按實際情況而定，一般約需 1 至 30 個工作天。如退款涉及額外資料核實、特殊情況或其他需進一步處理之事項，退款將於相關事項完成處理後 90 日內安排。

商品狀況及個別差異

毛絨公仔及縫製類商品因生產及材質特性，實物可能存在個別差異，包括但不限於表情、形狀、縫線、線頭、毛布皺紋、色差、五官位置、左右對稱度、表情角度或整體比例等差異。

商品實物亦可能與官方圖片、宣傳圖片或展示圖片略有不同。上述情況屬正常商品個體差異，不構成退款、退貨或換貨理由。

商品一經開封、使用、拆除包裝或影響再次銷售，不論任何原因，本店均不接受退換。

本店所銷售之商品，其實物、品質、用料、功能、用途、實用性及效用等，均以日本廠商資料及實物為準。本店不會就上述事項作出額外保證或擔保。如客戶對商品資料有疑問，建議於購買前向日本廠商或官方資料查詢。

商品來源及保養

本店所銷售之商品主要由日本直接購入，或經日本代購商、供應商或相關渠道提供，並非經香港代理供應。因此，所有商品均不設香港代理保養，亦不設因代理保養安排而產生之退換服務。

優惠及活動

本店有權因應營運情況、供應情況或其他因素，隨時更改、暫停或取消任何優惠、活動、額外待遇或推廣安排，而毋須事先通知。

急件及特別日子安排

如閣下需要於特定日期前收取商品，請務必預早下單。本店恕不提供急件優先處理服務，所有訂單均會按本店既定流程及規則處理。

節日、生日、紀念日、繁忙日子或速遞高峰期可能導致發貨或派送延誤。本店不會因個別特殊日期而特別處理訂單。

不當訊息及非善意行為

與本店聯絡時。如任何訊息內容涉及不恰當、滋擾、威嚇、暴力、侮辱、無理、違法或其他不當內容，本店保留記錄相關訊息及採取進一步跟進行動之權利。

不得作出惡意攻擊、破壞系統、干擾營運或其他非善意行為。本店保留追究及採取適當行動之權利。

條款修改及最終解釋權

本店保留隨時修改、更新或刪除本條款與細則之權利，而毋須事先通知。任何修改將於本網頁公布後即時生效。

本條款與細則之中文版本為準。如本條款與任何口頭、訊息、社交平台回覆或其他書面內容有任何不一致，概以本條款與細則為準。

如本條款文字解釋與實際營運情況有所差異，本店保留按合理營運需要及實際情況作出最終決定之權利。

如中英文版本有任何歧義，概以中文版本為準。

Terms and Conditions

Thank you for visiting our online store. To protect the rights and interests of both parties, please read the following Terms and Conditions carefully before placing an order and completing payment. By submitting an order and completing payment, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.

1. Orders and Product Arrival

Some products offered by our store are pre-order items, proxy purchase items, or items that must be ordered from suppliers in Japan. Processing and arrival times may therefore be longer than usual. Product release dates, estimated arrival dates and shipping times may be affected by suppliers, production schedules, transportation, customs clearance, public holidays or other unforeseen circumstances.

If you are unable to accept a longer waiting time, or if you wish to obtain the product immediately, we recommend visiting our physical store to purchase in-stock items in order to avoid any misunderstanding regarding arrival times.

The estimated arrival date of pre-order items is for reference only. The actual arrival date shall be based on the date the product arrives at our store. We do not guarantee any specific arrival or dispatch date.

2. Personal Data and Privacy

Personal data collected by our store, including but not limited to the recipient’s name, telephone number and delivery address, will only be used for processing online store orders, payment confirmation, shipment and related after-sales arrangements.

For privacy protection and online security reasons, we will not transfer online store order information to any other platforms operated by our store, including Facebook, Instagram, WhatsApp, our physical store or other social media platforms. These platforms will not store any online store order information.

Except where it is necessary to provide delivery information to courier companies, we will not disclose your order information to any third party.

3. Order Enquiries and Contact Method

Order status emails are automatically generated by the system. Please do not reply directly to these emails. We regret that we are unable to handle online store order enquiries by email, telephone, social media platforms or at our physical store.

For order enquiries, please log in to your online store account and contact us through the message section of the relevant order. This message section shall serve as the main and official communication channel.

For general enquiries, we recommend referring to the Frequently Asked Questions page first.

4. Payment Arrangement

After submitting an order, please complete payment within the specified time according to the system instructions. Available payment methods include credit card, Octopus, FPS, bank transfer, PayMe or other payment methods provided by our store from time to time.

For bank transfer, FPS, PayMe or other payment methods requiring manual verification, customers must upload a payment screenshot, deposit slip or relevant payment proof through the order message section within the specified time.

If payment proof is not provided within the specified time, the order may be automatically cancelled by the system. If you later request the order to be processed, you must provide valid transfer proof issued by the bank or payment institution. However, if too much time has passed and we are unable to verify the payment information, we reserve the right to refuse to process the order.

Credit card transactions are settled in Hong Kong dollars. If you use a non-Hong Kong dollar credit card, please contact your card issuing bank regarding exchange rates, foreign currency conversion fees or other bank charges. We do not charge any additional handling fee for credit card payments.

5. Customs Duties and Other Charges

For orders shipped outside Hong Kong, customs duties, import taxes, clearance fees or other related charges may be imposed by the destination country or region. Such charges shall be borne by the recipient.

Please contact the local customs authority or relevant institution for details of applicable tax rates and fees. We do not collect, pay on behalf of customers, or bear any customs duties or import-related charges.

6. Delivery and Collection Arrangement

Products purchased from the online store will be shipped by the delivery method designated by our store. Online store orders are not available for in-store pickup, and the delivery or collection method cannot be changed after payment.

We will arrange shipment on an order-by-order basis. In general, different orders cannot be combined for shipment, and a single order cannot be split into separate shipments upon customer request. However, where required due to product availability, arrival time, product size, weight or courier restrictions, we reserve the right to split an order into separate shipments according to actual circumstances without prior notice. Any additional delivery fees incurred due to split shipment shall be borne by the customer.

If one order contains products with different release months or different arrival times, the order will generally be shipped after all products have arrived. Whether individual products can be shipped together with items from other months shall be subject to the product page information and system arrangement.

If you are unable to receive your order immediately, please indicate this in the remarks section when placing your order. Once we receive your instruction, the order may be delayed for shipment once only, for a maximum of 14 days.During the delayed shipment period, the order may be combined with other in-stock orders for shipment.Please note that delayed shipment is allowed once only.

7. Delivery Information and Returned Parcels

Before submitting an order, please carefully check the delivery address, recipient’s name, telephone number and other delivery information. Any delay, returned parcel, additional delivery fee or other loss caused by incorrect, incomplete or undeliverable information shall be borne by the customer.

If a parcel is returned to our store due to incorrect information or unsuccessful delivery, the customer must first pay the relevant return fees and provide correct delivery information before we arrange re-delivery on a freight-collect basis.

If we notify the customer to supplement or correct delivery information and do not receive a reply within 14 days, or if we are unable to contact the customer for an extended period, the relevant order will be deemed voluntarily abandoned by the customer. Returned parcels will only be kept for 14 days from the date of return. After this period, payments made will not be refunded and the order will not be shipped again.

8. Courier and Delivery Responsibility

We will arrange shipment when the product is in normal and good condition. After the parcel has been dispatched, the actual delivery time, delivery arrangement, delivery fee, parcel size and weight shall be subject to the final confirmation of the courier company.

For enquiries regarding delivery time, re-delivery arrangement, delivery fee or other delivery matters, please contact the courier company directly.

If delays, loss, damage or other transportation issues occur during delivery, the relevant responsibility should be enquired with and pursued against the courier company. We do not guarantee or compensate for the delivery time, delay or delivery incidents of the courier company.

If a parcel exceeds the size or weight limit of the courier company, we may split the shipment according to actual circumstances without prior notice.

9. Receipt and Refusal of Parcels

Please inspect the parcel appearance and contents before signing for receipt. If there is obvious damage, missing items or any abnormal condition, please refuse to accept the parcel immediately and request the courier company to return it.

Once the parcel has been signed for, it shall be deemed that you have properly received and accepted the parcel condition. Requests for refund, return or exchange made after signing for receipt will not be accepted.

If a parcel is refused without a reasonable reason, it will be deemed that the customer has voluntarily abandoned the product and the order. We will not arrange re-delivery or refund.

For parcels refused with reasonable grounds, after we receive the returned parcel and confirm the situation, we will arrange refund according to the actual circumstances. The delivery fee shall be borne by the customer and will be deducted from the refund. If you still wish to purchase the relevant product, please place a new order.

10. Refunds, Returns and Order Changes

After payment has been completed, unless otherwise stated in these Terms and Conditions, orders cannot be cancelled, refunded, returned, or changed in terms of product, style, quantity, delivery method or order details.

If an in-stock product becomes unavailable after payment, we will try our best to restock from the supplier. During the restocking period, customers may not request a refund or exchange for other products. However, if the supplier confirms that the product has been discontinued, withdrawn from sale or is no longer available, we will arrange a refund for the relevant product amount.

If part of an order cannot be supplied due to supplier shortage, discontinuation, out-of-print status or other reasons, we will arrange a refund for the relevant product amount, while the remaining available products will continue to be shipped according to the order arrangement.

11. Cancellation of Pre-Order Items and Operational Loss

Once payment for a pre-order item has been completed, we will immediately place an order with the Japanese supplier or relevant channel. Therefore, if a customer requests to cancel an order for personal reasons, including but not limited to being unable to accept the waiting time, being unable to understand or accept these Terms and Conditions, the product not yet being released, supplier delay, restocking, production in progress, before shipment or any other personal reason, we may treat the order as abandoned depending on the circumstances.

If we accept the cancellation request, either half of the total product amount or HK$300, whichever is higher, will be deducted as operational loss and will not be refunded. Any delivery fee paid, where applicable, will also not be refunded. If the order amount is insufficient to cover the relevant operational loss, the payment made will not be refunded.

Once the refund process has started, the transaction procedure for that order shall be terminated. Cancelled orders cannot be restored or changed.

12. Refund Information and Processing Time

If we need to arrange a refund, the customer must provide complete and correct receiving information, including but not limited to FPS, PayMe or bank account details, within 14 days after receiving the refund notification.

If the customer fails to provide the required information or does not reply within 14 days after notification, the relevant amount will be deemed voluntarily abandoned and the transaction procedure will be considered completed.

Refund processing time depends on the actual situation and generally takes approximately 1 to 30 working days. If additional verification, special circumstances or further handling is required, the refund will be arranged within 90 days after the relevant matters have been completed.

13. Product Condition and Individual Differences

Due to the production process and material characteristics of plush toys and sewn products, individual differences may exist, including but not limited to facial expression, shape, stitching, loose threads, fabric wrinkles, colour differences, facial feature positioning, left-right symmetry, expression angle or overall proportion.

The actual product may also differ slightly from official images, promotional images or display images. The above situations are normal individual product differences and do not constitute grounds for refund, return or exchange.

Once a product has been opened, used, unpacked or affected in a way that prevents resale, we will not accept return or exchange for any reason.

The actual product, quality, materials, functions, usage, practicality and effectiveness of products sold by our store shall be subject to the information provided by the Japanese manufacturer and the actual product. We do not provide any additional warranty or guarantee in this regard. If customers have questions about product information, we recommend checking with the Japanese manufacturer or official information before purchasing.

14. Product Source and Warranty

Products sold by our store are mainly purchased directly from Japan, or supplied through Japanese proxy buyers, suppliers or relevant channels. They are not supplied through Hong Kong agents. Therefore, all products do not come with Hong Kong agent warranty, and no return or exchange service will be provided on the basis of agent warranty arrangements.

15. Promotions and Activities

We reserve the right to amend, suspend or cancel any discounts, activities, additional benefits or promotional arrangements at any time due to operational circumstances, supply conditions or other factors without prior notice.

16. Urgent Orders and Special Dates

If you need to receive a product before a specific date, please place your order as early as possible. We do not provide urgent order priority service. All orders will be processed according to our established procedures and rules.

Public holidays, birthdays, anniversaries, busy periods or courier peak seasons may cause delays in dispatch or delivery. We will not specially process orders due to individual special dates.

17. Inappropriate Messages and Non-Good-Faith Conduct

Customers are requested to maintain polite and reasonable communication when contacting our store. If any message contains inappropriate, harassing, threatening, violent, insulting, unreasonable, unlawful or otherwise improper content, we reserve the right to keep records of the relevant messages and take further action.

Without our consent, no person may reproduce, screenshot, download, publish or distribute the content of our online store, or engage in malicious attacks, system disruption, interference with operations or other non-good-faith conduct. We reserve the right to pursue and take appropriate action.

18. Amendments and Final Interpretation

We reserve the right to amend, update or delete these Terms and Conditions at any time without prior notice. Any amendment shall take effect immediately upon publication on this page.

The Chinese version of these Terms and Conditions shall prevail. In the event of any inconsistency between these Terms and Conditions and any oral communication, message, social media reply or other written content, these Terms and Conditions shall prevail.

If there is any difference between the interpretation of these Terms and the actual operational circumstances, we reserve the right to make the final decision according to reasonable operational needs and actual circumstances.

In case of any discrepancy between the Chinese and English versions, the Chinese version shall prevail.